Privacy Policy
Last updated: 6 May 2026
BENIPAL LAB respects your privacy. This Privacy Policy explains how BENIPAL LAB collects, uses, stores, and protects information when you use our mobile app, website, services, checkout flows, support features, chat, calling features, reels, and related services.
By using BENIPAL LAB, you agree to the practices described in this Privacy Policy.
1. Who We Are
BENIPAL LAB provides app development, digital services, project orders, client communication, support, reels/content updates, checkout, and related business services.
For privacy questions, you can contact us at:
Email: support@benipallab.com
Website: https://benipalservices.com
2. Information We Collect
Depending on how you use BENIPAL LAB, we may collect the following information:
Contact Information
We may collect your:
Name
Email address
Phone number or WhatsApp number
This information may be used for client communication, order processing, checkout, support, and account-related services.
Order and Purchase Information
We may collect information about your orders, special orders, checkout details, payment status, order progress, refund or cancellation requests, and service history.
We do not store your full card number or sensitive card details. Payment card processing may be handled securely by third-party payment providers such as Stripe.
User Content
We may collect information you submit through the app or website, including:
Chat messages
Support messages
Order requirements
Project details
Special order notes
Comments or other content you submit
Identifiers
We may collect technical identifiers such as:
User ID
Client ID
Device ID
Push notification token
Firebase identifiers
These help us provide app functionality, notifications, account/order linking, security, and support.
Usage Data
We may collect information about how users interact with the app, such as app screens viewed, order flow activity, reels interaction, button taps, feature usage, and general app performance.
Diagnostics
We may collect crash logs, performance data, and technical diagnostics to help fix bugs, improve stability, and maintain app performance.
3. How We Use Your Information
We use collected information to:
Provide and improve BENIPAL LAB services
Process orders and special orders
Manage checkout and payment confirmation
Provide customer support
Enable chat and communication features
Send important app, order, or service notifications
Display order status and progress
Improve app reliability and performance
Detect bugs, crashes, or technical issues
Prevent misuse, fraud, or unauthorized access
Comply with legal, regulatory, and platform requirements
4. Payments
BENIPAL LAB may use third-party payment providers, including Stripe, to process payments.
Payment details such as card numbers are handled by the payment provider. BENIPAL LAB does not store full payment card numbers on its own servers.
Payment providers may collect and process payment-related information according to their own privacy policies and security standards.
5. Third-Party Services We Use
BENIPAL LAB may use trusted third-party services to operate the app and provide features, including:
Firebase for app backend, database, authentication, notifications, analytics, crash reporting, and security
Stripe for payment processing
Twilio or similar services for calling and communication features
Apple and Google platform services for app distribution, notifications, and device functionality
Hosting, analytics, security, and performance tools
These providers may process data as necessary to provide their services.
6. Chat, Calling, and Communication
BENIPAL LAB may provide chat, calling, and support-related features.
Messages, support requests, call-related metadata, and communication records may be used to provide customer support, manage orders, and improve service quality.
Unless clearly stated otherwise, BENIPAL LAB does not intentionally record or store live call audio. However, call-related technical data may be processed by communication providers to enable the call feature.
7. Push Notifications
We may send push notifications for important updates, including:
Order updates
Chat messages
Reels or content updates
Service updates
Support communication
Important app notices
You can control push notifications through your device settings.
8. Reels and User Interaction
BENIPAL LAB may include reels, videos, comments, likes, views, or other content interaction features.
If you interact with content, we may collect related information such as views, comments, likes, or engagement activity to provide app functionality and improve user experience.
9. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve website functionality, measure usage, protect the website, and improve performance.
You can manage cookies through your browser settings.
10. Data Sharing
We do not sell your personal information.
We may share information only when necessary with:
Service providers who help operate BENIPAL LAB
Payment processors
Cloud hosting and database providers
Communication providers
Analytics and crash reporting tools
Legal or regulatory authorities when required
App platform providers such as Apple or Google when necessary
We only share information as needed to provide services, maintain security, process payments, comply with legal obligations, or improve the app.
11. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Providing services
Maintaining order records
Supporting users
Resolving disputes
Meeting legal, tax, accounting, or regulatory obligations
Improving app security and reliability
When information is no longer needed, we may delete, anonymize, or securely retain it where required by law.
12. Data Security
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to use reasonable safeguards and trusted service providers.
13. Your Rights and Choices
Depending on your location, you may have rights to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where applicable
Object to certain processing
Request information about how your data is used
To make a privacy request, contact us at:
14. Children’s Privacy
BENIPAL LAB is not intended to knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us without proper consent, please contact us and we will take appropriate steps.
15. International Users
BENIPAL LAB may be used by users in different countries. Your information may be processed and stored in countries where our service providers operate.
By using BENIPAL LAB, you understand that your information may be processed outside your country of residence.
16. Links to Other Websites
The app or website may contain links to third-party websites, including payment pages, policy pages, support links, or external resources.
We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies before providing information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update it, we may change the “Last updated” date at the top of this page. Continued use of BENIPAL LAB after changes means you accept the updated Privacy Policy.
18. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us at:
BENIPAL LAB
Email: support@benipallab.com
Website: https://benipalservices.com